Frequently Asked Questions

Below are a few common questions we get on a regular basis.

Q1:How much computer experience do you have?

AITec's sales, service and office teams have over 27 years of experience in the Technology trades.

Q2: Are you a authorized reseller of brand names?

AITec is a authorized reseller of several products and product lines. We are resellers of hardware, software and services.

Q3: What kind of computers do you specialize in?

AITec specializes in personal computers used in homes and businesses throughout the country.

Q4: Do you fix virus problems on computers?

Yes. Virus repairs are one of our specialties and keeps us very busy. In fact, we find some type of virus, malware or spyware infection on just about every Microsoft based computer that comes in for service.

Q5: Do you work on Apple computers?

Yes.

Q6: What operating systems do you work on?

We work on all versions of Microsoft Windows, DOS, Mac OS and Linux operating systems.

Q7: Do you work on really old stuff?

Yes, we find ourselves working on out of date systems regularly. Just because it's old doesn't mean its not useful.

Q8: Is it import to save/have a Operating System disc?

Yes. Without doubt it is critical you have the original Operating System disc(s) that came with your computer. We service a countless number of computers that don't have their original discs (CD's or DVD's). When we work on computers that don't have their original disc(s) and we need them there is a good chance you will be required to purchase a new Operating System or media set for your computer. Without the original disc(s) we may not be able to reload or fix your system. This is especially true with Microsoft operating systems. There are several versions of each operating system they offer. There are retail versions, OEM versions (Asus, Compaq, Dell, HP, IBM, Gateway, MSI, Sony...), different release version, different service pack versions and several different licensing versions. It should also be noted that installation keys won't work with every disc out there.

Q9: Is it important to safe guard my license numbers/keys?

Absolutely. The license numbers or installation keys for any and all software applications (including Operating Systems) should be kept in a safe place and never shared for any reason. Software piracy is a serious problem and can be extremely costly. Please, do not share your licensing information with anyone. The only time someone would need one of those numbers is if they were working on your computer.

Q10: How important is the privacy of my personal information?

The privacy of your personal information should be at the top of your list. You should go to extended lengths to insure your personal information is kept safe at all times. We could write several pages about the things you should and shouldn't do but the bottom line is simply the less personal information you give out the better. Think about everything you do on a computer, the phone, in stores, online and anywhere else you could possibly come in contact with people looking for ways to steal valuable information about you. Crooks aren't necessarily like the people you see on TV shows or in the movies. A very common way to get your info is by using a technique called Social Engineering. Basically it's a way for someone to charm you into giving them the information they want. You'd be surprised at how simple it is and at how effective the method can be.

Q 11: Should I be using passwords on my computer?

Yes, without doubt you should be using passwords on your computer (look at question 9 and 10 for a few quick reasons). You should also use passwords with all online accounts you have. It's best not to save them either. For example, in your e-mail client or web browser. You should also use passwords that are difficult to figure out and uncommon. Common passwords to avoid are things like the name of a pet, the name of your child, spouse, partner etc.

Q 12: Are you certified?

Yes. We are CompTIA certified.